Privacy Policy

Effective Date: August 26, 2026

Diamond Arch ("we," "us," or "our"), located at 219-13 Linden Blvd, Cambria Heights, NY 11411, collects, uses, and protects information gathered through our website, www.diamondarch.com (the "Site"). By using the Site, you agree to the practices described in this Policy.

Information We Collect

We collect information you voluntarily provide through the Site, including when you request a consultation or appointment: your first and last name, email address, phone number, reason for visit, and preferred appointment date and time. We also automatically collect certain technical information when you visit the Site, such as IP address, browser type, device information, pages visited, and referring URLs, through cookies and similar technologies used by our website platform and analytics providers.

Health Information

Information you submit through our appointment or contact forms may include health-related details (for example, your reason for visit). Please do not submit detailed medical histories, images, or sensitive health records through the website. Protected Health Information (PHI) that you provide to us as a patient in the course of care is governed by our Notice of Privacy Practices under HIPAA, available at our office and provided at your first visit. This website Privacy Policy supplements, and does not replace, that Notice.

How We Use Your Information

We use information collected through the Site to: respond to consultation and appointment requests and communicate with you about scheduling; provide, operate, and improve the Site and our services; send appointment confirmations and reminders; analyze Site usage to improve content and user experience; and comply with legal, regulatory, and professional obligations. We do not sell your personal information, and we do not use patient information for third-party advertising.

Cookies & Analytics

The Site uses cookies and similar technologies for essential functionality, performance measurement, and analytics (Google Analytics). You can control cookies through your browser settings; disabling cookies may affect certain Site features such as the booking form.

How We Share Information

We may share information with service providers who help us operate the Site and our practice (hosting, scheduling software, communication tools), under confidentiality obligations; with professional advisors as needed; and when required by law. We do not share patient information for marketing purposes without your authorization.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Site. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. For sensitive matters, contact our office by phone at 718-718-5700.

Data Retention

We retain website inquiry information as long as needed to respond to your request and for legitimate business purposes. Patient records are retained per New York State law and applicable dental board requirements.

Your Choices & Rights

You may request access to, correction of, or deletion of the personal information you submitted through the Site by contacting info@diamondarch.com or 718-718-5700. You may opt out of non-essential communications at any time. Requests concerning your medical records are handled under HIPAA and our Notice of Privacy Practices.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Appointment requests for minors should be submitted by a parent or legal guardian.

Third-Party Links

The Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised effective date.

Contact Us

Diamond Arch, 219-13 Linden Blvd, Cambria Heights, NY 11411 — Phone: 718-718-5700 — Email: info@diamondarch.com.